At Leander Solution, we understand that plans and circumstances can change. This Cancellation & Refund Policy explains the conditions that apply to consultations, appointments, document reviews, and other paid services.

1. Appointment Cancellations

If you need to cancel or reschedule a consultation, please contact Leander Solution as soon as possible.

For appointments cancelled at least 24 hours before the scheduled appointment, you may request:

• A rescheduled appointment at no additional charge; or
• A refund of the consultation fee, where applicable.

2. Late Cancellations

Appointments cancelled less than 24 hours before the scheduled appointment may not be eligible for a refund.

Where possible, Leander Solution may offer an alternative appointment date at its discretion.

Any mandatory cancellation or refund rights provided by applicable consumer law remain unaffected.

3. No-Shows

If you do not attend your scheduled appointment and have not cancelled beforehand, the appointment will be considered a no-show.

The consultation fee may be non-refundable, and a new payment may be required to book another consultation.

4. Rescheduling

You may request to reschedule an appointment by contacting Leander Solution before the scheduled appointment.

Rescheduling is subject to availability.

Repeated rescheduling may require a new booking.

5. Document Review and Immigration Services

For document-review, application-preparation, immigration-support, or other personalized services, you may request cancellation before work has started.

If Leander Solution has already begun providing the requested service, including reviewing documents, preparing an application, conducting research specific to your case, or providing personalized advice, a full refund may no longer be available.

Where appropriate and required by applicable law, any refund will take into account the work already performed.

6. Digital Forms and Documents

Forms, checklists, guides, or other digital materials supplied as part of a service may be subject to different cancellation rules once delivery or access has begun, where permitted by applicable law.

Any statutory consumer rights that apply to digital content remain unaffected.

7. Government and Third-Party Fees

Payments made to government authorities, embassies, consulates, translation providers, legalization services, payment providers, couriers, or other third parties are separate from Leander Solution’s service fees.

Leander Solution cannot guarantee refunds of fees paid directly to third parties. Refund eligibility for those payments is determined by the relevant third party.

8. Immigration Application Decisions

Leander Solution cannot guarantee approval of a visa, residence permit, work permit, family reunification application, citizenship application, or any other immigration request.

A refusal, rejection, delay, or other decision by an immigration authority or government agency does not automatically entitle the client to a refund of Leander Solution’s service fees for work that has already been performed.

9. Cancellation by Leander Solution

In exceptional circumstances, Leander Solution may need to cancel or reschedule an appointment.

If we cancel an appointment and cannot provide a suitable alternative, any amount paid directly for that appointment will be refunded where appropriate.

10. Refund Processing

Approved refunds will generally be returned using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

11. Consumer Rights

Nothing in this Cancellation & Refund Policy is intended to exclude or restrict rights that consumers may have under mandatory Dutch or European Union consumer-protection law.

Where mandatory law provides greater cancellation or refund rights than this policy, those legal rights will apply.

12. How to Request a Cancellation or Refund

To cancel an appointment, request a refund, or ask about an existing payment, please contact:

Leander Solution
Email: leandersolution@hotmail.com
Telephone: +31 6 11 47 88 51
Address: Melis Stokelaan 2548, 2541GV Den Haag, Netherlands

When contacting us, please provide your name, appointment date, service booked, and booking or payment reference, if available.

Last updated: August 2026